Skip Navigation Links




A Division of Health Engineering Systems Inc.   
  Unguator Troubleshooting Tips
If your Unguator® unit does not function properly, there may be a very simple cause and remedy, which the operator or electrician may be able to rectify. Before sending the unit if for repair, please check the following possibilities:

• If your Unguator® machine fails to turn on, be sure to check that the unit is properly plugged into to properly    functioning electrical supply.

• Your Unguator® machine may have automatically shut down due to overloading. Ensure that the power supply has been    disconnected or that the machine has been switched "OFF" for a period of thirty (30) minutes during cool down.

• Unguator® E models produced before September 2002 are supplied with carbon-contact motors. After approximately    200 operating hours, the two (2) contact carbons (top motor only) need to be replaced by a technician. Included within    the base plate of the machine are three (3) pairs of replacement carbons. The replacement of these parts provides a good    opportunity to clean the commutator.

  Error Messages and Remedies
The machine display will indicate with an error message when an inappropriate mixing blade size has been selected for a given jar size, or if a new preparation is started from the final position of a previous one without selecting the „START“ position.

Operator error, operating conditions, or other forces may cause errors not covered below. In the event of an error not remedied by one of the below actions, disconnect power supply for a period of ten (10) seconds before attempting restart. If the condition continues, please contact an Unguator USA service representative.

Display Corrective action Possible cause
FE 0 Press Start button
Supporting arm moves slowly to next limit position
Unit was switched Off prematurely
Momentary power failure
FE 1 Remove Jar and press Start button
Supporting arm moves to pre-selected
Mode change was attempted while prepared
Jar was engaged, or
Attempt was made to start unit while prepared
position Jar was engaged
FE 2 Press Start button. Display shows, FE 0. Support arm fails to move, or moves slowly.
FE 8 Press Start Button, engage prepared jar and restart. Hand Mode? Jar not engaged.
FE 9 Supporting arm automatically returns to starting position. No Jar mounted on supporting arm.
FE 9 Remove Jar, Press button. Mixing blade not engaged or disengaged.
FEA Press Start Button. Motor overload.
FEA Turn unit off, restart after 20 minutes. Overload Protection.
  Returning Customers
Username:
Password:
Forgot Your Password?
  Service Request